Frequently Asked Questions

We’ve tried to make everyone’s life easier by compiling this Frequently Asked Questions page, if it’s not answered here you can get in touch via our Contact Page or on Twitter, Facebook or Instagram via @wearefoodscouts.

CAN I CHANGE/CANCEL MY ORDER?

Yes, depending on whether or not your order has been dispatched. If you would like to change or cancel your order then contact us stating your name, email address and delivery address along with any other info that might be useful.

WILL I GET A CONFIRMATION EMAIL?

Yes, you will receive an automated email from Paypal and from our site confirming your order along with all the usual details. You will get an additional email once your order is processed. If you’re new to our site this email might go to your Junk folder, so please check here if you’re having problems. If you don’t get a confirmation email or notice that something is wrong, please contact us as soon as possible.

HOW DO I REFUND/EXCHANGE AN ITEM?

If there is a problem with your Food Scouts product then you can return an item for refund/exchange within 14 days of receipt. Please note that items must be unworn, in original condition with all tags or packaging intact.

To arrange a refund, please email us with your name, email address and delivery address within 14 days of receipt. If possible please use original packaging and ensure that the item is securely wrapped to avoid damage in transit.

The cost of returning the item is your responsibility. Responsibility of the item is up to you until it reaches us, therefore, it is extremely important to obtain proof of postage or use a service that provides a tracking number (eg. Recorded Delivery) We are unable to process a refund/exchange if the returned item is lost in transit. We will not be responsible for items lost in the post during return transit. Upon receiving the returned items, we will then issue a refund to original source of payment or dispatch the exchanged item within 5 working days. We will not refund postage costs unless the item is faulty or a mistake has been made by Food Scouts.

Please remember to include the invoice in the returns parcel.

HOW MUCH IS DELIVERY?

Our postage prices are estimated based on the weight of your parcel and will be sent by Standard Spanish post services at present. More information on prices for your region and more can be found on our Shipping Information page.

WHERE DO YOU SHIP TO?

We ship to everywhere we can. If your location isn’t listed at checkout, please contact us so that we can investigate options for you.

HOW LONG DOES DELIVERY TAKE?

Please bear in mind that our T-shirts are individually hand printed to order and we are a small business.. We go to the Post Office every Thursday, so your order will arrive within 5-14 working days from dispatch date, depending on your location.

WHICH SIZE T-SHIRT SHOULD I BUY?

You can check out our size chart for info and find which size fits you best. We recommend comparing our size chart against the measurements of your favourite t-shirt so that you can easily understand which size would be best. If in doubt, contact us!

WHAT TYPE OF T-SHIRTS ARE YOU PRINTING ON?

We use either Roly, Gildan or Fruit of the Loom, they are always 100% cotton unless specified otherwise and at least 150gsm. If you have any special requirements feel free to contact us.

 

HOW SAFE IS THIS WEBSITE TO USE?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). All your payment details are strictly confidential and we do not store such information. Your address is not stored and will not be used for any other purpose than to send your order out. We do not share any address/email information with third parties.


DO YOU DO WHOLESALE?

We would love to find some rad little shops to stock Food Scouts wares, so please contact us if you would be interested in stocking our current designs, so we can discuss the wholesale process. We are also keen to hear from people looking to collaborate with us on merch designs, events, content and more.

DO YOU TAKE COMMISSIONS?

Yes we do, we are able to help with your screenprinting and design needs. Please send us an email with your brief and we can see how we can help you. We’re also available to help with a variety of events, marketing and content creation tasks, so keep us in mind on your next project!